Available for new projects Q3 2026
We Design The Future.
We Deliver Today.
Delivering smart solutions in Project Management, Training, Consulting and Technology that drive real results.
Embracing the philosophy of Servant Leadership at the core of our corporate DNA, we excel in orchestrating the most complex technology projects, removing obstacles and empowering development teams. From the Bottom to the Top.
ITSD · IT Servant Leaders LP
Hire
Train
Deliver
PRIOR EXPERIENCE
Founder's Professional Experience
A professional track record in project management services & product marketing, across leading organizations. .
All trademarks and logos appearing in the "We have collaborated with" section belong exclusively to their respective owners. Reference to them concerns the creator's previous professional experience (under the status of hired work or indirect collaboration) and does not constitute any kind of approval, sponsorship or active commercial relationship.
15
0
+
Years of Experience
IT Project Management
30
0
+
Projects Managed
Last 4 years
65
0
%
On-Time Delivery
Across all projects
10M
€
0
M+
Budget Managed
Last 3 years
500
0
+
Stakeholders Engaged
Last 3 years
2K
0
+
Test Cases Executed
1,100+ bugs & defects resolved — last 2 years
37
0
+
Departments Collaborated
Business & Technical — last 3 years
10 Industries
Services
Hire. Train. Deliver. & More.
A four-phase journey — navigate through to discover how we can work together.The 3 dimensions of the cube in our logo symbolize the golden triangle for a succesful project execution: People, Processes and Technology/Systems. We take care of everything.
01
Phase
Hire
02
Phase
Train
03
Phase
Deliver
04
Additional
Services
01 — IT Recruitment
The right talent,
the right model
the right model
01
IT recruitment services through several distinct models based on your specific needs — from permanent placements to fully managed global hiring.
Permanent
Permanent Staffing
Full-time employees for long-term roles with full integration into your organization.
Contract
Staff Augmentation
IT specialists for specific short-term projects or defined periods without permanent employment.
RPO
Recruitment Process Outsourcing
A strategic partnership where we manage your entire recruitment function end-to-end.
Global
Remote / Global Hiring
Headhunting talent globally with EOR services to handle legal & administrative complexities.
02 — Certifications & AI Adoption
PM Certifications
& AI Adoption Training
& AI Adoption Training
02
Exclusive partnerships with top instructors: Lazaros Kyriakides for PMP in Greece & Dimosthenis Spyridis (Polymath) for AI adoption — equipping your teams with the skills to lead and innovate.
Gold Standard
PMP® Certification
The industry benchmark for experienced project managers. Structured exam preparation with top-rated instruction.
Entry Level
CAPM® Certification
Entry-level credential focusing on fundamental PM terminology and processes for those starting out.
Agile
PSM & PMI-ACP
Scrum, Kanban, Lean, and XP certifications for modern agile software development teams.
Process
PRINCE2
Process-based methodology widely accepted in government and international sectors.
Enablement
AI Training Programs
Practical AI skills, working methods, and guardrails — driving sustained AI adoption across your teams.
Workflow
AI Workflow Redesign
Redesigning operating workflows across business functions, improving handoffs, clarity, and cycle time.
03 — End-to-End Delivery
Servant leadership
from discovery to go-live
from discovery to go-live
03
Acting as a servant leader to solve problems, resolve conflicts, mitigate risks, remove impediments and build long-term trusting relationships among stakeholders for impactful, on-time deliverables.
Fractional PM
Project Management
PMaaS (Project Management as a Service), Fractional PM, Implementation, Project Recovery & Audit, Stakeholder Liaison, PMO Setup & Training.
Discovery
Business Analysis
Requirements Engineering, Process Mapping, Gap Analysis, Backlog Management as Proxy Product Owner.
Architecture
Tech Lead Services
Technical Roadmap, Code Governance, CI/CD, Risk Mitigation, Vendor & Integration Management.
Quality
QA Strategy
Test Planning (Unit, Integration, UAT, Regression), Defect Management, UAT Coordination, Automation Advisory.
End-to-End
AI Transformation Engagements
Discovery, workflow mapping, prioritization, implementation, and adoption support — from strategy to shipped outcomes.
Build
Agentic AI & Workflow Automation
Multi-step AI agents and automated workflows that act, decide, and execute across your tools, reducing manual handoffs.
Strategy
AI Use Case Design
Translating business goals into measurable AI use cases, aligning stakeholders on scope, success metrics, and rollout plan.
Governance
AI Governance Advisory
Data handling, access control, risk frameworks and "what not to automate" decision rules for responsible AI adoption.
04 — Additional Services
Specialized expertise
beyond IT
beyond IT
04
A curated network of specialized services — legal, technical, forensic, and digital creative — extending our value beyond the boundaries of IT project delivery.
Data Protection & Privacy
Guidance on GDPR compliance, cookie notices, and workplace privacy.
Intellectual Property (IP)
Protecting software rights, licensing agreements, and trademarks.
AI Law
Navigating the complex regulatory landscape surrounding artificial intelligence and ethical AI use.
Contractual Support
Drafting SaaS agreements, Terms & Conditions, and EULAs.
Electrical, Energy & Techno-economic Studies
Specialized technical studies for energy infrastructure and economic feasibility assessments.
Review & Drafting of Commercial Contracts
Expert review and drafting of commercial contracts and private agreements.
Commercial Negotiations & Procurement Management
Commercial negotiations, procurement management & supply chain consulting.
Specialized Forensic Investigations & Technical Expert Witness Services
Expert witness services in specialized technical and forensic cases.
Fire Origin and Cause InvestigationForensic Fire AnalysisPost-Fire Structural & Incident AssessmentUnauthorized Consumption & Meter Tampering Analysis
Digital & Creative Services
Design. Build. Grow.
End-to-end digital services — from brand identity to performance growth.
Dedicated Page
Discover More
Explore the full Digital & Creative service line
Our Philosophy
How we think & work
Thirteen principles that define how we approach every project — from the first meeting to the final delivery.Can you see the inverted pyramid in our logo ? This is what servant leadership represents: addressing every individual contributor's need from the bottom to the top.
Effective Communication
From daily stand-ups to C-Suite — one message, one direction.
01
02
Proactiveness over Reactiveness
Planning ahead — identifying risks before they become blockers.
Problem Solving
Assess Situation → Engage Stakeholders → Develop Solution → Implement Changes.
03
04
Servant Leadership
Facilitators, not managers. T-shaped profiles willing to take the extra mile.
Resolving Conflicts
De-escalation and compromise — keeping every team aligned.
05
Managing Risks
Identify → Classify → Mitigate → Monitor.
06
07
Responsiveness
Every request addressed same-day — zero delays.
Transparency & Clarity
Who, what, how and when — every task, every day.
08
09
Shape Daily Work
Shaping daily work life for the better.
Right Questions
Asking the right questions to the right people.
10
11
Value Realization
Cultural shift, benefits management and measurable outcomes.
Teaming & Collaboration
Bridging gaps between teams and stakeholders. Mobilize → Engage → Empower
12
13
Emotional Intelligence
Caring — empathy in every interaction.
Partner Network
Meet our Expert Network
A curated network of senior specialists — each bringing deep expertise to deliver complete solutions across every technology engagement.
Grigoris Lialios
Founder of ITSD, Project Manager
Electrical & Computer Engineer, graduated from National Technical University of Athens (NTUA), MBA holder & PMP certified with 15+ years in IT Transformation. Founder of ITSD, managed 35+ IT projects the last 6 years.
→ Full Profile
Dimosthenis Spyridis
AI Transformation Strategist
20+ years in digital strategy. Delivered AI transformation for AstraZeneca and DESFA.
→ Full Profile
LK
Lazaros Kyriakidis
PM Certifications Trainer
Expert trainer in PMP, CAPM, PSM & PRINCE2 certifications. Empowering IT professionals with internationally recognised project management credentials.
→ Full Profile
Pantelis Gkinos
Digital Strategist
12+ years in digital strategy and brand development. Founder of Octopush, delivering 360° digital presence solutions across tourism, healthcare, retail, and startups.
→ Full Profile
Dimitrios Emiris
Professor & PM Strategy Expert
Ph.D. from Rochester. 25+ years experience in Heavy Industry PM and R&D projects exceeding €26M.
→ Full Profile
Nina Pantazidou
Career Strategy Partner
Talent Consultant with 8+ years experience. MSc Strategic HRM from ALBA. Supported 500+ professionals.
→ Full Profile
Georgios Koutromanos
Quality Assurance Expert
15+ years in aviation QA. PRINCE2 Practitioner and ISO 9001 Lead Auditor.
→ Full Profile
Akis Kalyvas
IT Infrastructure Solution Architect
25+ years in banking, shipping & digital transformation. Co Founder of KALGIOU Services P.C., specialized in datacenter transformation and enterprise infrastructure.
→ Full Profile
Ioannis Karagiannis
Senior Procurement Manager
14+ years in strategic procurement across Metlen, GEK Terna, Schneider Electric, and Landis+Gyr. Expert in tender, contract & negotiation management for energy and infrastructure projects.
→ Full Profile
See all Partners
Full Network
Featured Use Cases
Real projects,
Real projects,
measurable results
From regulatory compliance in Greek banks to FinTech launches — see how we put our philosophy into practice.
Banking · Regulatory
SRB Valuation
Data Set
Data Set
Deployed for a Greek systemic bank — compliance with the Single Resolution Board's regulatory requirement for MIS assessment and asset valuation data readiness.
Banking · Data Governance
KQIs for Treasury Data
Development of quality controls for Critical Primary Data in Treasury — Counterparty, Bonds, Transactions, LoansDeposRepos.
Sep 2023 – Feb 2024
FinTech · Payments
Skroutz Co-Branded Credit Card
Co-branded card with Skroutz, Everypay & Mastercard — loyalty scheme for points collection and redemption in Skroutz Marketplace.
Jan 2025 – Oct 2025
Banking · Digital
E-Statements for Lending & Deposits
Enhancement of the Alpha e-statement Service for corporate customers with a web-banking subscription — real-time updates on account movements.
Mar 2023 – Jul 2023 · PwC
Banking · Digital
Sales Tapes / Collateral Files Replatform to EDW
Replatforming of customer & collateral files to the Enterprise Data Warehouse.
Jan 2026 – Feb 2026 · EY
Banking · Digital
Mass Digital Team
Creation of a new chat between bank's relationship manager and client via internet banking.
Oct 2025 – Jan 2026 · EY
Banking · Investments
Enhancements in Investment Products – Display of Cash Flows
New display capabilities for cash flow data in investment product interfaces for banking clients.
Mar 2025 – Dec 2025 · EY
Banking · Compliance
EΔΥ Optimization – New Way of Completing the Questionnaire
Process optimization for the completion of regulatory questionnaires, improving efficiency and accuracy.
Apr 2025 – Oct 2025 · EY
Banking · Investments
Investor Account Opening
Fully automated process for opening an investor account without visiting a branch — MIFID questionnaires, stocks, mutual funds and investment products.
Jan 2025 – Jul 2025 · EY
Banking · Lending
Business Express Loan (E2E – WCC & IB)
End-to-end implementation of a fast-track business loan process for Wholesale & Investment Banking clients.
Apr 2024 – Jan 2026 · EY
Banking · Investments
Display of Average Purchase Price for Investment Portfolio Clients
New capability showing average purchase price to clients holding an investment portfolio via web banking.
Jul 2024 – Mar 2025 · EY
Banking · Operations
Appian Corporate Workflow Enhancements
Enhancements to corporate banking workflows built on the Appian platform.
Apr 2024 – Jun 2024 · EY
Banking · Data Governance
Inclusion of Critical IFRS9 Fields in the Data Governance Framework
Integration of critical finance fields under IFRS9 into the bank's Data Governance Framework.
Oct 2023 – Feb 2024 · PwC
Banking · Data
Integration of Treasury Data to Data Warehouse
Full integration of Treasury Data into the Enterprise Data Warehouse for a Greek systemic bank.
Jul 2023 – Feb 2024 · PwC
Banking · Regulatory
SRB Bail-in Data Set
Regulatory data set implementation for the Single Resolution Board bail-in requirements for a Greek systemic bank.
Sep 2023 – Feb 2024 · PwC
Banking · Derivatives
Margin Call for Derivatives
Implementation of margin call management processes for derivatives trading at a Greek systemic bank.
Jun 2023 – Feb 2024 · PwC
Banking · Mobile
Mobile Redesign & Refactoring
Complete mobile banking app redesign and refactoring for a Greek systemic bank — PM outsourced as Bank Employee.
May 2023 – Feb 2024 · PwC
Banking · Lending
Mortgage Pre-Approval Wizard
Digital mortgage pre-approval process via Web Banking — fully automated submission, financial pre-approval and pre-contractual information without branch visit.
Nov 2023 – Feb 2024 · PwC
Banking · Web
Account Holding Certificate – Web Banking
New functionality enabling corporate customers to issue proofs of account existence from Web Banking, used for public tenders and ESPA programs.
Mar 2023 – Jun 2023 · PwC
Banking · Messaging
New Vendor for Sending Messages via Viber
Migration of all Viber messages to a new Business Messaging Vendor with fallback SMS capability.
Jan 2023 – May 2023 · PwC
Banking · Web
Average Account Balance Certificate – Web Banking
New functionality for issuing average account balance certificates from myAlpha Web for Business, used for public tenders and ESPA participation.
Dec 2022 – Mar 2023 · PwC
Energy · ESG
ESG Platform Implementation for Hellenic Oil Company
Project manager from the Oil Company side monitoring 3rd party ESG platform implementation.
Sep 2022 – Nov 2022 · PwC
Energy · Audit
Internal Audit Tool (TemMate) for Hellenic Oil Company
Project manager from the Oil Company side monitoring 3rd party Internal Audit Tool implementation.
Sep 2022 – Nov 2022 · PwC
Public Sector · Cyber
Crisis Management & Restoration – Hellenic Post
Crisis management and restoration of information systems after a cyber-attack incident, acting as liaison between business and technical domains.
Apr 2022 – May 2022 · PwC
Public Sector · EU
New Visa Information System – Ministry of Foreign Affairs, Cyprus
Technical consultancy for the National Visa Information System — vendor selection, requirements gathering and proposal drafting.
Dec 2021 – Mar 2022 · Uni Systems
Public Sector · EU
Capture & Store Historical Files – IP Offices across Europe
Digitisation of historical files and upload to a cloud platform for 4 countries (Greece, Finland, Latvia, Slovakia) — EUIPO sponsored.
Apr 2021 – Feb 2022 · Uni Systems
Gaming · International
4 New Betting Markets for TSLC Taiwan
Launch of 4 new betting markets with minimum operational disruption via parallel run rollout — up to 15% increase in annual revenues expected.
Sep 2020 – Mar 2021 · Intralot
Gaming · Compliance
4 Software BAU Project Releases for ODDSET Germany
Software releases for ODDSET Germany achieving compliance with Regulator's directives including cookie consent.
Sep 2020 – Mar 2021 · Intralot
Gaming · Platform
ODDSET New Gaming Sports Betting Platform (Intralot Orion)
New end-to-end sports betting platform serving all player touchpoints — desktop, native mobile and self-service terminals. Budget: approx. €5M.
Mar 2020 – Mar 2021 · Intralot
Retail · BI
GfK Retail Scout Platform Roll Out
Deployment of a new Business Intelligence platform to all retail clients — modernising data delivery and enabling actionable insights.
Dec 2017 – Jul 2018 · NIQ
Retail · Strategy
New Retail Consulting Approach
New way of collaborating with retail clients leveraging GfK Retail Scout for business, category and supplier performance reviews.
Sep 2017 – Jun 2018 · NIQ
Public Sector · ISO
ISO 27001:2013 Implementation – Austrian IPO
Market research and supplier evaluation for ISO 27001:2013 consultancy services to the Intellectual Property Office of Austria.
Uni Systems
Public Sector · ISO
ISO 9001:2015 Implementation – Ireland IPO
Market research and supplier evaluation for ISO 9001:2015 consultancy services to the Intellectual Property Office of Ireland.
Uni Systems
CSR & Sustainability
Technology that works
Our Commitments
Corporate Social Responsibility
We believe technology leadership comes with responsibility — to our planet, our people, and the communities we serve. Giving back to society is embedded in our daily operations and an integral strategic pillar of our mission. Our CSR framework is built on four pillars that guide every decision we make.
Active Commitment
Technology that works
for people & planet
We embed CSR principles into every decision — from how we commute and operate, to how we select partners, support communities, and allocate resources.
100%
Paperless Operations
3
AEDs Donated
4
CSR Pillars
Environmental Responsibility
Minimizing our ecological footprint through sustainable commuting and green operations.
Ethical Responsibility
Operating fairly and transparently across all stakeholder relationships.
Philanthropic Responsibility
Actively making society better through direct support and resource allocation.
Economic Responsibility
Aligning financial decisions with our commitment to do good, not just maximize profit.
Environmental Responsibility
Focuses on minimizing our company's ecological footprint through conscious day-to-day choices.
Reducing carbon emissions by commuting via electric vehicle
Prioritizing public transportation for business travel
100% paperless operations across all processes
Ethical Responsibility
Ensuring the company operates fairly and transparently across all stakeholder relationships.
Implementing fair labor standards and equal pay
Diversity & Inclusion (DEI) programs across all hiring
Enforcing anti-corruption policies in all partnerships
Philanthropic Responsibility
Actively making society better through direct donations and skills-based volunteering.
Donated 2 AEDs (Automated External Defibrillators) to the Municipality of Xiromero, Aitoloakarnania and 1 AED in Municipality of Elliniko-Argyroupoli
Mentoring with Junior Achievement Greece
Mathematics teacher at the City of Athens Social Tutoring Center for underprivileged youth (2022–2024)
Table official in ESKA tournaments & championships via Hellenic Basketball Federation. 60+ games played (2026–Present)
Economic Responsibility
Aligning financial decisions with our commitment to "do good," rather than just maximizing profit at any cost.
Supporting local suppliers to boost regional economies
Maintaining transparent financial reporting at all levels
Ethical vendor selection based on shared values